Shipping, Terms & OTHER VERY IMPORTANT INFORMATION
We currently only ship within the continental United States.
We take great pride in the care and health of our bearded reptiles and go above and beyond when it comes to the care of our breeders and our juveniles.
BEFORE BEING SHIPPED:
We examine each individual reptile before we ship it. We bathe your reptile before it is shipped based on the following guidelines: We bathe all of our reptiles that are approx. 2 months and older, as a routine, as well as before they are shipped. Reptiles under the age of 2 months are bathed only when necessary so as not to add extra stress to the shipping process. By bathing and soaking the reptiles this encourages a bowel movement so, hopefully, they will not have a bowel movement during shipping. There may be times when a reptile arrives in its deli container and it has had a bowel movement. This is usually not a frequent occurrence as most reptiles will have a bowel movement during the soaking/bathing process before being shipped. Should your reptile arrive with fecal matter in its deli container this will require you to gently bathe your new reptile in mildly warm shallow water. An old toothbrush works great for bathing a reptile. We ask that if you notice any problems with the animal you receive please contact us immediately.
CARE OF YOUR REPTILE:
We believe strongly in good customer support, and will be happy to help you and guide you with the care of your new bearded reptile. We also provide owners care information, which we have prepared to assist you in the proper care of your bearded reptile. This care information is also listed on our website webpage titled "Reptile Care Manual". We feel that if you follow the care instructions provided your reptile should live a happy and healthy life.
Please be aware that reptiles often require a period of time to adjust to new surroundings. It is normal for animals to be nervous or not interested in eating immediately after being shipped or being placed in a new setup. Shipping is a stressful experience for bearded reptiles and this can affect their colorations, temperament and mood. Each animal will react differently to the shipping experience and the change in their surroundings. An adjustment period is necessary to allow your new reptile time to get settled into a new routine, new surroundings and new care givers. We will be happy to walk you through this period to ensure that all husbandry issues are addressed and that this adjustment period does not go on for an extended time period.
We guarantee satisfaction and want you to be happy with your purchase. If for any reason you are unsatisfied with the animal upon arrival, we ask that you please contact us IMMEDIATELY UPON RECEIVING your bearded reptile to discuss an immediate return, exchange, or the possibility of a refund (Minus shipping cost and a $50 restocking fee.). Returns must be made within five days.
RETURNS:
IF YOU DECIDE TO RETURN A REPTILE(s) WE WILL NOT REIMBURSE THE SHIPPING COSTS - ONLY THE COST OF THE REPTILE(s). IT IS UP TO YOU CONTACT US IMMEDIATELY AND MAKE ARRANGEMENTS TO SHIP THE REPTILE(s) BACK TO US OVERNIGHT DELIVERY AND YOU MUST PAY THE COST OF SHIPPING FOR THE RETURN. Once we receive the reptile(s) back and determine that it is in good health we will then process your refund for the cost of the reptile(s) MINUS A $50 RESTOCKING FEE- PER REPTILE which will be deducted from the refund for the cost of taking in the return of a reptile(s) that could have been sold to someone else. We will NOT accept a return on a reptile(s) after five days. This is so in the event you have had your reptile shipped to you on a Wednesday for Thursday delivery you have until the following Monday to ship the reptile back to us.
Depending on the individual circumstances or case, we are able to offer an exchange, or a refund MINUS shipping costs and MINUS the restocking fee, or provide a replacement animal. If returning an animal, the customer must contact us IMMEDIATELY to make arrangements to do so promptly (within 24 hours) and via the same means the animal was shipped to you. This is crucial to the health of the animal as shipping and being transferred to new enclosures will often stress and compromise the health and well being of the animal.
We will only accept returns on animals that have been quarantined properly. Due to the presence of viruses and parasites in the reptile market, we are unable to accept returns on animals that have been housed with others for fear of contamination. Please understand that another reptile could pass contagion’s that could devastate our entire collection. If you chose to cohabitate your new reptile, any guarantee or return is VOID.
SEXING:
We will do our best to offer accurate sexing on all of our animals. Sexing is not guaranteed in very young reptiles, as there can be a margin of error based on developmental changes that can occur in the genital areas as the reptile matures. When sexing younger reptiles we will give you our best opinion of what we believe the individual’s sex to be at that time. Any sub adult or adult reptiles that we sell as gender specific is based on concrete knowledge of the sex of the reptile. If we feel we are unable to sex a specific reptile we will inform you of such and sell those reptiles as “unsexed”.
CLIENT SUPPORT:
We pride ourselves on giving quality customer support and service. If you purchase a reptile from us you will have lifetime customer service and support from us whenever you need it. If you have questions about your bearded reptile, please contact us via email or phone and we will respond as soon as possible. We encourage all of our clients to select a qualified herp vet in the event we are temporarily not available to assist you regarding health concerns that may arise during the life or your new bearded reptile. There are many great sources for information on the internet, but there is also a lot of misinformation. Please rely only on qualified, experienced and trained professionals regarding the care of your bearded reptile. We have two great resources listed for finding a reptile specialist vet in your area. Go to our website page titled VET, FOOD, and SUPPLY where you can find two websites that will put you in contact with a reptile experienced vet in your area listed by State. One is HerpVetConnection.com and the other is the Association of Reptile and Amphibian Veterinarians.
If you are interested in purchasing a certain "Color Morph" bearded reptile that we do not have available, we will be happy to suggest other breeders that we personally know, trust and are respected in the bearded reptile breeding industry.
TRADES:
We currently DO NOT accept trades due to health issues and concerns that can involve the passing along of diseases and parasites that can harm our entire reptile collection.
PAYMENT:
We accept Master Card, Visa, Debit/Bank Cards, United States Postal Money Orders only and cash. We also offer the ability for our customers to make payments through PayPal.com (internet sales) where a variety of payments options are available such as credit cards, and electronic bank transfers or e-checks. Internet payments can be made at www.paypal.com. Contact us for our payment address if sending payment via PayPal. We accept United States Postal Money Orders which we require them to be sent to us via Overnight or Priority Mail and have a tracking number. This is required in order to protect both parties should a money order get "lost in the mail". We must wait until we receive payment in full to ship. We currently do not take personal checks due to the many fees that are charged in the event of a returned check.
You should contact us first via email or phone before making a payment to make sure that the animal you want to purchase is still available. At times our stock moves quickly and we feel that it is important to make contact with us first BEFORE going ahead with an online payment method.
PLACING A REPTILE ON HOLD:
We will hold an animal for 24 hours without payment or a deposit. Once you have selected the reptile you would like to purchase we must receive either payment for the reptile via credit card, via PayPal through the internet, United States Postal Money Order via overnight or priority mail, or a non-refundable $50 deposit to hold the reptile for up to a week while you are making your financial arrangements to purchase the reptile. The non-refundable $50 deposit will be applied towards the purchase of the reptile that you have placed on hold. The non-refundable $50 deposit is to guarantee you the exact reptile you have selected to purchase and to give us peace of mind that the transaction is a good and final sale. Other holds may be considered on an individual basis. Contact us for further information regarding placing a reptile on hold. Once you have decided to purchase a reptile and it is being held for you while you are making your payments on the reptile the reptile is considered YOURS. We will care for you reptile with the best of care until the full cost of the reptile is paid off. Again, once a transaction on a reptile has begun the reptile is YOURS. If you change your mind the $50 non-refundable deposit or $50 restocking fee will apply.
PRICING:
Please do not attempt to haggle with us on prices. We do our best to offer very reasonable prices for our bearded reptiles. If our pricing for a specific reptile seems high, it is due to the fact that we use the best products available on the market today in the care of our reptiles. Also, pricing for older/larger juvenile reptiles as well as sub adult or adult reptiles is generally higher because as breeders we have more invested in these reptiles.
SHIPPING:
All animals are shipped overnight next day service Monday-Wednesday, via UPS. Depending on your city and zip code shipping delivery times will either be 10:30 a.m. or by noon. ON occasion only an End of Day service is offered. We will not ship a reptile to an address that only offers "end of day" during the peak hot summer or peak cold winder delivery.. We must factor in the temperatures of your area before we decide to ship to an "end of day" delivery area.
We also ship via Delta Dash which enables you to receive your reptile within hours of it being shipped from our location. Delta Dash is an ideal method of shipping when there are weather related concerns, temperature concerns or due to the high value of the animals being purchased. It is well worth the extra shipping cost to utilize the Delta Dash services. If shipping is done via Delta Dash this will require you to pick up your reptile from your local airport Delta Dash office or Delta Cargo facility. Shipping via Delta Dash is only available to cities served by Delta Airlines or Delta connection carriers.
When placing an order, shipping dates must be arranged so that a responsible adult over 18 years old is home to accept and unpack the reptile upon arrival.
Shipping costs will vary for UPS overnight service depending on your geographic location in relation to our location and the weight of the package and the size of the package. Due to the high costs of fuel that our country has been experiencing UPS and Delta Dash have added a "fuel surcharge" to the cost of shipping, and in the case of UPS, they have also added a "rural surcharge". This has caused an increase in the shipping costs we must charge our customers. Because of the increase in shipping costs we have changed the size of the box we use for shipping. We have gone to a smaller box to help reduce the cost of shipping that our customers incur.
We previously used a 12" x 9" x 6" box but have now changed our box size to a 7" x 7" x 6" box. This has made a dramatic difference in the cost of shipping reptiles. Depending on the climate of your area the size box to be used for shipping is up to our discretion to ensure the safe arrival of your reptile. When needed a heat pack will be used and this requires the use of the larger 12 x 9 x 6 box.
Shipping costs for Delta Dash service is a flat fee per box whether you are purchasing one reptile or multiple reptiles.(call us for pricing as Delta changes this from time to time) With the higher costs of shipping overnight next day delivery via UPS you can see why it is much nicer to have the option of shipping Delta Dash and receiving your reptile "Same day delivery'.
Tracking numbers are given to our customers if requested when their reptile is shipped via UPS, so you may track your shipment online at UPS.com.
Shipping costs are NON-REFUNDABLE AT ALL. The only circumstance in which shipping is refunded is unless there is a DOA (Dead on Arrival) then we will refund the cost of the reptile and the shipping. Proof of a DOA is required via photos of the reptile in certain positions and several photos will be required.
LIVE ARRIVAL:
All of our animals are extremely healthy at the time of shipping. Live arrival is guaranteed. This guarantee is void if someone is not home to receive or sign for the package as arranged. We cannot guarantee an animal that has been sitting in a box on your front porch for an extended period of time. Exposing your reptile to inclement weather, either to hot or too cold, is not a risk we will take and it is your responsibility to be available and be waiting on your reptile to arrive. In the extremely unlikely event that your animal is DOA (dead on arrival), you must contact us IMMEDIATELY before taking any action. For claims purposes, do not throw away the animal or box. We must ask for proof via photos and/or return of the DOA. If you do not contact us IMMEDIATELY before acting, we will be unable to refund or replace your order. We have certain requirements if making a claim on a DOA or injury.. We will do our best to find a replacement reptile for you in the event there is an issue of a DOA. Again, Proof of a DOA is required via photos of the reptile in certain positions and several photos will be required.
HEALTH GUARANTEE:
We will guarantee the health of your reptile for the first three days or 72 hours, after that we cannot give you a guarantee. This is because we have no control over the reptile husbandry you provide your reptile. It is your responsibility to read all information on our website and educate yourself on the proper needs and care of your reptile. We DO ASSIST our customers with various husbandry issues over the phone and via email but if you do not follow the requirements and husbandry needs to maintain a healthy reptile we cannot be responsible for the care you are providing your reptile and the resulting health of the reptile. If there has been negligence in providing the proper enclosure size, lighting, heating, substrate and diet these are things out of our control and can seriously compromise the health of your reptile.